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Text Messaging For Physical Therapy Clinics

Text Messaging For Physical Therapy Clinics

Text Message Responder Templates for Physical Therapy Clinics

Every industry has been impacted by the proliferation of new technologies, and physical therapy clinics are no different. Patients have become accustomed to the slick, seamless communications offered by retailers and other services, including other healthcare clinics. They now expect that same sort of experience wherever they go.

So what is the best way to communicate with your patients? There are several options, but there’s no need to overcomplicate it. Chances are all your patients use cell phones. According to Mobile Monkey, the open rate for SMS messages is a whopping 98% compared to just 20% for email, and 83% of millennials open an SMS within 90 seconds of receiving it. Crucially, 67% of those surveyed said they preferred to receive text messages about appointments and scheduling rather than phone calls and emails.

That means your patients are most likely to see and respond to your communications if you opt for text-based messaging, and it can be automated to save you time and money. Give your patients an experience that outshines the rest, help them to stay on track, reach new patients and earn their loyalty.

Below auto reply text messages demonstrate how GoCRM can help your physical therapy business make the most of text communications.

Introductory template

Make a good first impression with a new prospective patient with a friendly introduction and a word of encouragement.

Hello [patient first name]. It’s [your first name] from [name of your practice]. Feel free to text me with any questions you have about our physical therapy services. We’d love to help!
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Hello [patient first name]. For high-quality physical therapy, you can count on [name of your practice]. Contact me with any questions you have. We’re here to help!
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PT Appointment Templates

Welcome templates

Hi [patient first name]. This is [your first name] from [name of your practice]. Please let me know if there’s anything more you’d like to know. You can call or text me on this number. Have a great day!
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Good morning [patient first name]. This is [your first name] from [name of your practice] – we spoke recently about our practice. Look no further for any physical therapy needs!
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Appointment confirmed

After a patient has scheduled an appointment, thank them and confirm the date and time of the appointment via text message so that they can refer to it later.

Hey [patient name], thank you for making an appointment at [name of your practice]. We look forward to seeing you on [booking date] at [booking time].
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Hi [patient name], this is [your name] from [name of your practice]. Your booking for [booking date] at [booking time] is confirmed! We’ll see you then.
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Hi [patient name], your appointment at [name of your practice] is confirmed. We’ll see you on [booking date] at [booking time].
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Appointment reminder

Hi [patient name], your appointment at [name of your practice] is getting close, and we just wanted to remind you. We look forward to seeing you on [booking date] at [booking time].
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Hi [patient name], this is to remind you of your appointment at [name of your practice] on [booking date] at [booking time]. We look forward to welcoming you!
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Hi [patient name], just want to remind you of your appointment at [name of your practice] tomorrow at [booking time]. See you then.
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Appointment cancelled

Hi [patient name], this is to confirm that your appointment at [name of your practice] for [booking date] at [booking time] has been cancelled. We hope to see you another time.
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Hi [patient name], your appointment at [name of your practice] for [booking date] at [booking time] has been cancelled. Please keep us in mind in the future.
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Running late message

If you’re running behind schedule, use these message templates to postpone an appointment and be sure to apologize for any inconvenience.

Hi [patient name], unfortunately [name of your practice] is running behind schedule and your appointment has been moved to [booking time] on [booking date]. Please call to arrange another appointment if this doesn’t suit you. Our sincere apologies for any inconvenience.
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Sincere apologies [patient name], due to unforeseen circumstances we’ve had to move your appointment to [booking time] on [booking date]. Please call to arrange another appointment if this doesn’t suit you.
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Post-visit templates for PTs

Visit follow-up

Following an appointment, you can make contact to see check on the patient and see if they have any follow-up questions.

Hi [patient name], this is [your name] from [name of your practice], I hope your appointment went well and that we were able to help. If you have any questions, please don’t hesitate to ask. You can call me on this number.
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Hello [patient name], we just wanted to check if you had any questions following your appointment at [name of your practice] – you can call on this number. We wish you a speedy recovery.
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Review request

After a visit, make contact to encourage patients to write a review of your practice on your preferred platform.

Hi [patient name]! We hope you have seen some positive results following your physical therapy at our practice. Would you mind leaving a review for us on [platform link]? We would really appreciate it. Thank you!]
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Hello [patient name], thank you so much for choosing [name of your practice]. We hope you’re in better shape now, and we would really appreciate it if you left us a review: [platform link]. Thank you!]
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Re-engagement/checkup template

After some time has passed, make contact with previous patients to see how they are and offer assistance.

Hi [patient name], this is [name] from [name of your practice]. It’s been a while since we last saw you, and I was just wondering how you are. Please let me know if there’s anything you need.
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Hi [patient name], I hope you’re well. It’s been a long time since we saw you at [name of your practice] and I just wanted to check in. Please get in touch if we can help.
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User guidelines

Physical therapy services are in a competitive space, so it pays to offer a polished and professional experience. Your patients will spread the word and help your business to grow.

GoCRM is committed to helping businesses like yours succeed at what they do best. Try our CRM solution for physical therapy services with VoIP SMS capabilities and templates to help you connect with patients in a personalized way.

To get started, request a demo today!

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