TERMS OF USE
The general terms for using our software and website.
Permitted Use of the Site and Service
This Site is provided as on an .as is. basis by GoCRM for the convenience of its customers and users, and the Site and the domain name(s) associated with it and all copyrights, trademarks and other proprietary and personal rights of the Site and Service are the sole property of GoCRM. The Site and Service are intended for use by persons 18 years of age or older. You are permitted to access the Site, the Service and the Content provided by GoCRM (which may include text, images, hosted software, sound files, video or other content, and may be provided via the Site or otherwise) solely for the purpose of receiving information about GoCRM’s business and products, purchasing and utilizing the Service, communicating with GoCRM, entering prize promotions offered by OZAY LLC, Inc d/b/a/GoCRM or otherwise as stated on the Site.
OZAY LLC, Inc d/b/a/GoCRM hereby grants a worldwide, fully paid-up, perpetual, non-exclusive, non-transferable license to you to use the Site and Service solely for the purpose of operating the Site.
You may not copy, modify, reproduce, retransmit or otherwise utilize the Content in any other fashion or for any other purpose without the express written permission of the Content’s owner. You may only link to the Site for the purpose of directing other users to the Site, and must remove any link to the Site immediately on request from OZAY LLC, Inc d/b/a/GoCRM. All copyrights, trademarks, patents, trade secrets and other proprietary rights contained within the Site are the sole property of GoCRM and/or its licensors, each of whom reserves all rights with regard to such materials.
GoCRM may at its option provide you with one or more areas within the Site for online discussions (e.g. message boards, wikis, chat rooms or blogs). Should you choose to participate in such a forum, you agree not to utilize the forum for illegal or inappropriate purposes. GoCRM reserves the right but will not be obligated to edit or delete postings to its forums at any time and for any reason. GoCRM shall also have no responsibility or liability for any content created or posted by you or other third parties within any online forum.
You hereby grant GoCRM a worldwide, perpetual, non-exclusive, transferable, fully-paid license to use, copy, perform, or revise any content provided by you to GoCRM via the Site (which is referred to in these Terms as “User Content”), including but not limited to any forum posts you may create. In connection with such User Content, you warrant and represent to GoCRM that you have all rights, title and interests necessary to provide such User Content to GoCRM, and that your provision of the User Content to GoCRM shall not infringe any party’s proprietary or personal rights, including but not limited to any trademark, copyright, patent, or trade secret.
Disclaimers
GoCRM makes no warranties, express or implied, with regard to the Site or the Service, their operation, or your use of the Site or Service, including but not limited to warranties of merchantability or fitness for a particular purpose. GoCRM makes no warranties as to the availability, up-time, functionality, error-free nature or reliability of the Site or the Service, the Internet, the telephone network through which the Service is utilized, or other technology utilized to present, access or utilize the Site or the Service, nor does it warrant that the Site or Service shall be free of computer viruses or other malicious content. GoCRM reserves the right to modify, suspend or discontinue the offering of the Site and Service at any time for any reason without prior notice. Further, while GoCRM utilizes electronic and physical security to reduce the risk of improper access to or manipulation of data during transmission and storage, it cannot guarantee the security or integrity of the data and shall have no liability for breaches of security or integrity or third-party interception in transit, nor for any damage which may result to your computer or other property by your use of the Site or Service.
IN NO EVENT SHALL GoCRM BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DIRECT, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF DATA, LOSS OF PROFITS OR LOST SAVINGS, ARISING OUT OF THESE TERMS, THE SITE OR THE SERVICE, EVEN IF GoCRM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, IN NO EVENT SHALL GoCRM’S AGGREGATE LIABILITY FOR ANY REASON ARISING OUT OF THESE TERMS, THE SITE OR THE SERVICE FROM ALL CAUSES OF ACTION OF ANY KIND, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF WARRANTY, MISREPRESENTATION, OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU TO GoCRM HEREUNDER.
GoCRM may provide links to third party Websites from the Site. Such links are provided for your convenience, and do not necessarily constitute an endorsement by GoCRM of such sites or an affiliation between GoCRM and the owners of such sites, nor shall GoCRM be liable for the contents of such sites. GoCRM will also not be liable for any errors in such links, or for any malfunction of such links.
Payments
Your use of the Service is contingent on your paying in advance for such use, in the amounts and using the methods then-current on the Site. GoCRM will charge your indicated method of payment immediately upon your confirming the payment method and amount. Amounts to be charged may include sales and other taxes where applicable and any other amounts indicated on the Site. To the extent that you are responsible for any additional taxes or fees beyond those collected by GoCRM, you agree that you will pay them when due.
GoCRM shall not be responsible for any errors or transmission failures with regard to the charging and collection of funds from your indicated payment method, nor for any actions taken by the provider of the payment method you choose (which could include refusal to authorize the charge). In addition to these Terms, any payments made by you may be subject to the agreement between you and the provider of the payment method.
Payments to GoCRM may be prepaid via Credit Card or Wire transfer. Funds added to your account are converted to prepaid credits and are added to your account balance. All prepaid credits shall have an expiration date linked to the date of purchase (or most recent date of account recharge), at which point it shall expire automatically. All credits will expire 12 months after the aforementioned date. Any unused value shall be forfeited upon expiration.
As between you and GoCRM, you are responsible for all charges related to purchases made using your account and payment method, whether or not you authorized such purchases.
Trademarks
GoCRM, the GoCRM logo, and other GoCRM trademarks, service marks, graphics and logos used in connection with GoCRM are trademarks or registered trademarks of OZAY LLC, Inc d/b/a/GoCRM in the United States and/or other countries. Other trademarks, service marks, graphics and logos used in connection with GoCRM may be the trademarks of their respective owners.
Copyright Policy
It is the policy of OZAY LLC, Inc d/b/a/GoCRM to terminate access to GoCRM by any user who repeatedly infringes the copyright rights of others upon receipt of prompt notification of such infringement to us by the copyright owner or the copyright owner’s legal agent. If you believe that your work is been hosted on GoCRM in a way that constitutes copyright infringement, please provide us with the following information:
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
a description of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on GoCRM; your address, telephone number, and email address;
a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
and a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Our agent for notices of claimed copyright infringement may be reached as follows:
OZAY LLC, Inc d/b/a/GoCRM
Attn: Copyright Agent
4002 N. Jackson Road
Pharr, Texas 78577
Email: support@gocrm.io
User Warranties; Indemnification
By using this Site and the Service, you hereby warrant and represent that you have all necessary rights, power and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in these Terms or in the performance of such obligations will place you in breach of any other contract or obligation. You further warrant and represent to GoCRM that you are and shall at all times remain in full compliance with all applicable laws and regulations with regard to your use of this Site and Service, including without limitation the Telephone Consumer Protection Act, the Telemarketing Sales Rule, the CAN-SPAM Act (Controlling the Assault of Non-Solicited Pornography and Marketing Act) of 2003, and all other laws and regulations concerning privacy, telemarketing and Internet marketing.
By using this Site and the Service, you agree to indemnify and hold harmless GoCRM, its affiliates and contractors, and its and their officers, directors, employees and agents from and against any loss, claim, damage, obligation, liability, cost or expense (including, without limitation, reasonable attorneys’ fees and costs of any investigation or preparation) arising out of or in connection with any actual or threatened claim, suit, action or proceeding by any person based on or arising out of your breach of the above warranties or any use by you or an account or computer owned by you of the Site, the Service or the Content or your provision of User Content to GoCRM.
These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, United States of America. You agree that the exclusive forum for any disputes arising out of these Terms and/or your use of the Site or Service shall be the state and federal courts located in Texas.
Responsible Use
Customer agrees to familiarize him or herself with the legalities of any campaigns run through the GoCRM system, by visiting the following websites:
– Federal Trade Commission: http://www.ftc.gov
– Federal Communications Commission: http://www.fcc.gov
– DoNotCall Registry Info: http://www.donotcall.gov
– Customer agrees to familiarize themselves with any additional International, Federal, State, or local laws governing your dialing.
– Customer agrees to place *ANY* individual requesting DNC status, on Customer’s accounts DNC list, immediately.
– Customer agrees to provide legal contact information in any outbound campaign within the initial greeting message.
– Customer agrees to provide own sound files for all outbound campaigns.
– Customer agrees to provide all data and with this ability agrees to responsibly dial each campaign with courtesy to the recipients for which it is meant.
– Customer agrees to schedule campaigns responsibly.
– Customer agrees not to send any calls to life-line services, such as hospitals, fire, police, 911, or utility related telephone numbers.
– Customer agrees to not send any sales outbound broadcasts to recipients that have not consented to receiving such a broadcast.
– Customer agrees to use DNC / opt-out features made available to you via CallRail.
– Customer agrees to consult with an attorney before dialing any data for which customer is unfamiliar, or if legalities of dialing remain unclear to Customer.
Other Provisions
Customer acknowledges and agrees to be held liable for any and all damages caused to GoCRM by Customer, its officers, agents and/or employees, as a direct result of a violation in State, Federal, and tariff regulations. Damages include but are not limited to those damages that may arise from Customer’s fraudulent, intentional or unintentional harm, disability, unauthorized use of, or destruction to any and all equipment, licensing and/or services provided by GoCRM to Customer.
The provisions regarding ownership; payments; warranties; and indemnification set forth above will survive any termination of these Terms. All notices to GoCRM in connection with these Terms shall be provided in writing, and any notice will be deemed to be given on the date it is received.
Express Consent and Express Written Consent
You will not send, cause to be sent or facilitate the sending of any message using the Service if the recipient to receive such message has not given you prior express consent. However, in the case that you are sending messages that are Spam, you must have acquired the prior express written consent from the recipient to receive such message. Under no circumstances will You send Spam or any other message where You obtained the consent of the recipient as a condition to a purchase.
We will send notice to the email on record if a card is declined. We may also follow-up by phone or mail. We reserve the right to send delinquent accounts to a collection agency if they are not paid within 3 months.
Retrieving Your Data After Your Account Has Been Cancelled
Per our privacy policy, data from cancelled accounts will be deleted immediately and cannot be retrieved. Please be sure to export all data you wish to save before canceling your account.
The terms “you,” “your,” and “yours” refer to the customer. The terms “Company,” “we,” “us,” and “our” refer to GoCRM. (“GoCRM”). These General Terms and Conditions are governed by our Terms of Service. Our Terms of Service take precedence over any conflicting General Terms and Conditions provision. BY USING GoCRM’S SERVICES AND THE GoCRM WEBSITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THESE General Terms and Conditions. IF YOU DO NOT AGREE TO THESE General Terms and Conditions PLEASE DO NOT USE THE WEBSITE AND/OR SERVICES.
Accuracy and Completeness of Information
While GoCRM strives to ensure that the information contained on this Website is accurate and reliable, GoCRM makes no warranties as to the accuracy, correctness or completeness of any such information and assumes no liability or responsibility for any omissions or errors in the content of this Website. GoCRM reserves the right to revise the information contained on this Website at any time, in its sole discretion without any obligation to notify past, current or prospective visitors.
Your Use of This Website
You may download certain content that appears on this Website for your personal use, provided you do not remove or modify any copyright, trademark or other proprietary notices. You expressly agree that no right, title or interest in any downloaded materials is transferred to you as a result of such downloading or copying. There are inherent dangers in downloading materials and information from the Internet, and GoCRM cautions you to make sure that you completely understand the potential risks before downloading any such content. You are solely responsible for adequate protection and backup of the data and equipment used in connection with any information downloaded from this Website, and GoCRM will not be liable for any damages that you may suffer as a result of such download.
Changes To The General Terms and Conditions
We reserve the right to change these General Terms and Conditions from time to time without notice by posting the changes to GoCRM’s website. When we do, we will also revise the “last update” date of these General Terms and Conditions.
Privacy Policy
GoCRM’s use of any personally identifiable information you submit to the Website is governed by the Website’s Privacy Policy.
Disclaimers
THE INFORMATION ON THIS SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
No advice or information, whether oral or written, obtained by a user from GoCRM, shall create any warranty not expressly made herein.
If you download or copy any material from this website, you do so at your sole discretion and risk and consequently you will be responsible for any damage to your computer system or loss of data that results from the download or copying of any material or software.
Some of GoCRM’s Services require the use of third party services, products, or networks. GoCRM will make commercially reasonable efforts to communicate any policies, requirements, or guidelines of those third parties to You. You agree to follow those policies, requirements, or guidelines. ANY ACTUAL OR ALLEGED VIOLATION OF A THIRD PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS YOUR RESPONSIBILITY. GoCRM MAKES NO WARRANTY OR REPRESENTATION THAT ITS WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE IF ANY VIOLATION OF A THIRD PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS ALLEGED BY A THIRD PARTY.
Products and Services
All products (including software) and services of GoCRM may only be accessed and used pursuant to a separate product or service agreement. If you have accessed such products or services prior to entering into a separate product or service agreement, such access is in violation of GoCRM’s General Terms and Conditions , and you shall immediately cease using such services or delete any such products from your computer or server until such time as you become an authorized user of such products or services.
Limitation of Liability
IN NO EVENT WILL GoCRM BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER THEY MAY ARISE, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE: (i) USE OF THE INFORMATION CONTAINED ON THIS WEBSITE; (ii) USE OF SOFTWARE DOWNLOADED OR LINKED TO FROM THIS WEBSITE; OR (iii) FOR THE FAILURE TO PROVIDE SERVICES OR INFORMATION AVAILABLE FROM THIS WEBSITE, EVEN IF GoCRM HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN THE EVENT YOU HAVE ANY DISPUTE WITH ONE OR MORE THIRD PARTIES AS A RESULT OF YOUR USE OF THE WEBSITE, CONTENT OR SERVICES, OR ARE IN ANY WAY DAMAGED AS A RESULT OF ANY THIRD PARTY IN CONNECTION THEREWITH, YOU HEREBY RELEASE AND COVENANT NOT TO SUE OR OTHERWISE MAKE A CLAIM, DEMAND OR FILE ANY LEGAL ACTION OR INSTITUTE ANY LEGAL OR REGULATORY PROCEEDINGS AGAINST GoCRM, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES AND SUPPLIERS FROM, FOR ANY CLAIMS, ACTIONS, DEMANDS OR DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL), OF WHATEVER KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, WHETHER FORESEEABLE OR NOT, DISCLOSED OR UNDISCLOSED.
Indemnification
You agree to defend, indemnify and hold GoCRM harmless from and against any and all third party claims, damages, costs and expenses, including reasonable attorney’s fees, arising from or related to your use of this website.
Links to Third Party Websites
Any links to third party sites are provided as a convenience to you, and such sites are neither owned nor operated by GoCRM. GoCRM has no control over these linked sites, is not responsible for the contents of these sites, makes no representations or warranties with respect to these linked sites, and shall not be liable for any damages or injury arising from the content of these linked sites. Your viewing and use of any third party sites is at your sole discretion and risk.
Copyright Notice
Unless otherwise noted, the graphic images, buttons and text contained in this website are the exclusive property of GoCRM and are Copyright 2019 OZAY LLC, Inc. All rights reserved. Except for your personal use as permitted herein, these items may not be copied, displayed, transmitted or reproduced in any form without the express written permission of GoCRM.
Submissions, Suggestions & Community Participation
In the event you elect to communicate to us suggestions for improvements to the Website or any of GoCRM’s services or properties (collectively, “Feedback”), we shall own all right, title, and interest in and to the same, even if you have designated the Feedback as confidential, and we shall be entitled to use the Feedback without restriction. Furthermore, any other content or information you post or provide to GoCRM via comments, forums, emails and the like (collectively, “Communications”) shall be considered the property of GoCRM. You hereby irrevocably assign all right, title and interest in and to the Feedback and Communications to us and agree to provide us such assistance as we may require to document, perfect, and maintain our rights to the Feedback and Communications.
Trademark Notice
The GoCRM logo is a trademark of OZAY LLC, Inc. Other company, product, and service names mentioned in these documents may be trademarks and/or service marks of others.
Last Updated: Aug 20th, 2019